[PConline Talk] Household appliances have become an essential part of daily life, from small devices like rice cookers, hot water bottles, and yogurt makers to larger ones such as refrigerators, televisions, and air conditioners. These appliances are deeply integrated into our everyday routines, making their quality increasingly important. In this article, PConline Home Appliances Channel has gathered some of the most recent reports on appliance quality issues and is sharing them with you.
1. Recently, a user in Kaili City reported that his home’s water heater exploded, causing significant damage to the house. The incident occurred with a “Hot-Hot†brand water heater purchased in 2008. Despite contacting the manufacturer, the company refused to provide compensation, leaving the user to seek help through consumer protection agencies. This case highlights the dangers of using aging appliances and the importance of proper after-sales support.
2. A complaint about a Supor electric kettle also surfaced on a consumer complaints platform. The user reported that the kettle's switch broke in late July, but after six months, the issue remained unresolved. Despite contacting customer service, the company repeatedly delayed repairs, raising concerns about the brand’s commitment to after-sales service. This situation reflects a growing trend where even well-known brands fail to deliver timely support.
3. According to the Municipal Bureau of Industry and Commerce, November saw a surge in consumer complaints, particularly for heating appliances like electric heaters. With the arrival of winter, these products became popular, but they also became a major source of dissatisfaction. In November alone, the 12315 platform recorded over 72,000 complaints and more than 27,000 consultations, resulting in nearly 8.4 million yuan in losses for consumers. This data underscores the urgent need for better quality control and consumer protection measures.
4. The General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) released a report on air purifier quality inspections in 2017. Surprisingly, Mitsubishi Heavy Industries' air purifiers failed the test twice, landing them on the black list. Out of 80 samples tested across 12 provinces, 23 were found unqualified, with a failure rate of 28.7%. These results indicate serious quality control issues among some manufacturers, emphasizing the need for stricter oversight.
While many companies face product and after-sales challenges, it's clear that quality and customer service must be prioritized. In today’s market, where consumer expectations are rising, brands must ensure reliability and transparency. PConline Home Appliances Channel encourages all stakeholders—manufacturers, regulators, and consumers—to work together in improving the quality of household appliances.
Enterprises Should Prioritize Quality Control
Many companies claim to be offering "upgraded" products, but in reality, they often sell subpar items at higher prices. True consumption upgrades involve not just spending more, but buying better-quality products that offer long-term value. Consumers are now more conscious of product performance and after-sales support, and they expect brands to meet these expectations.
Government Agencies Must Enforce Regulations
Regulatory bodies play a crucial role in ensuring product safety and quality. For example, this year, 19 out of 48 batches of electromagnetic cookers failed quality checks, with a failure rate close to 40%. Well-known brands were among those listed. Regular inspections and public disclosure ofä¸åˆæ ¼ products can help raise consumer awareness and push manufacturers to improve standards.
Consumers Need to Be More Informed
Many accidents involving household appliances could have been prevented if users had followed safety guidelines. For instance, electric water heaters should be replaced after 8 years, and gas water heaters after 6-8 years. Ignoring these guidelines can lead to dangerous situations. Before purchasing, consumers should research brands, check certifications, and understand after-sales policies. Using appliances correctly and safely is key to avoiding risks.
News Sources:
“Hengye brand water heater explosion: manufacturers refuse to compensate?†Link
“Supor electric kettle repair hasn’t been fixed for five months!†Link
“Mitsubishi air purifier failed testing twice? Added to the black list?†Link
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