Limited Time Limit China Southern Power Grid Releases Standard for Power Supply Services

"After paying off the electricity bill, the customers cancelled their electricity bills, and then resumed the current day." The average waiting time for customers in the business hall does not exceed 15 minutes. "The 95598 power supply service hotline has a 20 second connection rate of over 90%." With regard to hotspots and focal points, China Southern Power Grid Company released the “Power Supply Commitment” on the 20th, setting specific standards for its service behavior and service restrictions.

It is understood that Guangdong, Guangxi, Yunnan, Guizhou, and Hainan provinces have previously established power supply service commitments in each of the five provinces. The Southern Power Grid Company has unified and standardized this, adding some new clauses or increasing the commitment standards, such as power supply. On the service hardware index, China Southern Power Grid promised “99.9% of the reliability of power supply in urban areas, 98% of pass voltage for residential customers, 99.5% of rural power supply reliability, and 92% of pass voltage for residential customers”, including reliability of power supply in urban areas. The voltage qualification rate is higher than the State Electricity Regulatory Commission's "Power Supply Supervision Measures" requirements.

For problems such as the restoration of power outage, China Southern Power Grid Company also promised that “the average time for restoration of power supply in urban areas after reaching the scene after repairing is 4 hours, and 5 hours in rural areas” and stated that “it is not arbitrarily turning blackouts on residents’ lives”. In addition, 100 sessions of energy-saving service training courses will be held each year to provide energy-saving diagnostics for 1,000 major customers.

In addition to the power supply service commitments, China Southern Power Grid Company also announced the “Employee Service Guidelines” and “Three Publics Dispatch Measures.” Employee service standards regulate employee behavior from professional ethics and service behavior, and are subject to supervision from all walks of life. “Three-public” scheduling measures provide services in connection with grid-connected services, auxiliary services, and outage times of power generation companies and users. committed to.

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