Etihad Airways trials VR technology: improving customer flight information and ground experience

ETIhad Airways announced that they will try SkyLights Aero virtual reality (VR) entertainment technology at the flagship First Class Lounge and Business Class Superior Lounge at Terminal 3 of Abu Dhabi International Airport.


The trial aims to understand how virtual reality technology can be used to improve the information and ground experience of customers while flying with Attica Airlines.


SkyLights is a leading provider of entertainment solutions that are working closely with Etihad Airways to develop their services using the latest in film virtual reality technology.

Linda CelesTIno, vice president of Etihad Airways, said: "Like Etihad Airways' experience, we have been researching how to improve our services and hotel services through innovative technology and customization. Through such experiments, We have learned that modern travelers expect more information and seek more connections and immersive experiences to engage and entertain them at all levels. The superior lounge experience simply means comfort. Design, luxurious facilities and a refined dining environment are no longer there."


The SkyLights Aero VR helmet delivers immersive, high-definition resolution and 2D and 3D movie experiences, allowing users to experience a wide range of content. Considering the accessibility and ease of use, anyone who wants to use it can enjoy this technology. In addition, each headset lasts longer than 6 hours, which means users can enjoy uninterrupted entertainment, such as blockbusters, without having to plug in the power cord.

CelesTIno continues to add: “The development of this technology will also enable us to offer more personalized and end-to-end entertainment solutions across all customer segments, which strengthens our choices at every stage of the customer journey. Strategy."


If the trial goes smoothly, it is expected that Etihad Airways will develop the technology in more locations and provide more experience to provide customers with more content. Considering that there are sometimes long waits between flights, this provides an immersive way for passengers to pass the time and is a promising idea.

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